A friend of mine called me a couple of days ago in tears. I asked her what was wrong, what had happened? She told me that she felt so stupid, but this guy in a casino had abused her. Obviously, my response was that she must call the police, report the incident as quickly as possible so that an investigation can get underway and the perpetrator, hopefully, bought to justice.
"No, no" she told me, "It wasn't like that; it was in an online casino game room, he was just mean to me". My friend gave me a full summary of what this person had 'said' to her, and no wonder she was upset. As much as sticks and stones etc.
this person's bombardment would have bought even Hercules to his knees. Why am writing this? Mostly, because it made me so angry. I love being able to chat with my fellow players online, I love the playful banter, I love the sense of reality, and I believe that with a chat facility the game is more likely to be played in a good spirit than without. When people abuse this facility it not only upsets individuals like my friend, but it also scares people away from using chat, and in many cases even scares people away from online casinos in general. A great injustice in my opinion. I'm don't want to just rant though; I want to tell anyone who has experienced any type of abuse via casino chat that they are not alone, and that there are steps that can be taken to prevent it from happening again.
First of all, it is in no casino's interest to half an abusive player on their site. If you have suffered from any type of abuse, bad language, or other sort of inappropriate behavior via casino chat you should record the username of the perpetrator, and if you can save the screen with the abuse on it that would be helpful. You should contact the casino's customer services line immediately and report the incident, including the name of the player and where you were playing. Most casinos offer 24/7 phone, live chat or email access to their help lines, so there is little reason why an incident can't be bought to the managements attention within a very short time, and dealt with appropriately by them. Secondly, and it saddens me to suggest it, most casinos will give you the option of closing the chat facility if you so wish. The types of people who swear and curse at other players via casino chat are frankly sad and unhappy individuals.
Do not respond; do not engage with this type of person. Most importantly, try to remember that whilst there are some unsavory people out there, the online gaming community is mostly made up of nice, well balanced, normal individuals who would rather tell you joke than give you a curse; so, like I said to my friend, report the incident, let them deal with it, and forget it ever happened.
Will Win is a professional gambler, ex casino dealer and author. Play online casino games at the top online casino!